Policies

Shipping Policy

Each item is made to order. Please allow up to 4 weeks for your item to ship after order is placed. All items are shipped via USPS. You will receive shipping confirmation and tracking information after your order ships.

Return/Exchange Policy

If you have any questions about sizing, fit, color, etc, please contact me via the contact page prior to purchasing.

Exchanges are accepted for garments that are unused, unworn, unwashed, undamaged, and in new condition. Please contact me via the contact page within 7 days of receiving your order to obtain an exchange authorization. I am not responsible for unauthorized returns. All domestic and international returns must be shipped out within 10 days of receiving your item(s).

Customers are responsible for return and exchange shipping costs. However, if you are sending back merchandise due to an error on my part, I would be happy to reimburse return shipping fees and cover the cost of exchange shipping fees. When returning please purchase insurance and tracking. I am not responsible for lost or damaged items.

All items are made to order and take up to 4 weeks to ship. If you choose to exchange your item(s) you should expect the exchange to be shipped out 2-3 weeks after the return is received.

International Shipping

Standard shipping does not come with tracking or insurance, order at your own risk. If you wish to upgrade to tracked and insured shipping please contact me via the contact page for a shipping quote.

Customer is responsible for all taxes, duties, and fee's.

Moon and Mountain will not sell or distribute your personal information to anyone.